We believe that high-growth scaling doesn’t have to come at the expense of human connection. We specialize in the connective tissue between hard data and human behavior and help leaders build sustainable frameworks for loyalty, retention, and leadership.

Amanda Richardson has spent the last 15+ years in the trenches of Customer Success and digital transformation, learning that the most robust technology fails to deliver value without a relationship-centric foundation. She founded EmpathyNerd to help leaders build the frameworks and the culture necessary to scale sustainably.